For any queries about our products or services, please refer to our FAQs. If your question isn't covered, feel free to contact our customer support team for help.
Shipping & Orders
Are all orders shipped from Australia?
They sure are! All of our items are shipped from Sydney, Australia.
How much is shipping in Australia?
Standard shipping 3-7 business days, a flat rate of $10 or if you need something urgently, you can select express postage at checkout for $15. Due to the large size, our Baby Loungers are $15 postage.
Do you offer tracking on all orders?
Yes, we sure do. You will receive tracking details shortly after your notification that your parcel has been shipped.
Do you ship Worldwide?
We don’t currently ship internationally but we are working on it - stay tuned. If you are overseas and can’t live without a Golden Child product, email us hello@goldenchildthestore.com.au and we will see what we can do :)
Do you offer Free Shipping?
We sure do! In Australia, we offer free shipping for ALL orders over $99 (the order total after discounts has to be $99). *Excluding Baby Loungers which are $15 postage.
What are the average shipping times?
Standard Delivery: 3-13 business days
Express Delivery: Flat fee $10 and 2-5 business days for Metro, and 2-10 business days for rural. Express Post service will continue the fastest postal delivery option for our golden customers. Australia Post will continue to prioritise these deliveries but due to covid-19, they have removed the Express Post guarantee for the time being.
Please keep in mind that the shipping times given above are estimates and every situation is different. Due to the current global situation, please allow a couple of extra days if you need your items for a special occasion.
Golden Child Click & Collect: Over the Christmas period we will also be offering local pick up from our location in Balmain. Orders are usually ready within 2-4 business hours of placing and can be collected Monday-Friday between 10-4 pm and Saturday from 9-1 pm.
I haven’t received my item, what do I do?
If you haven’t received your item within 7 business days, please contact us at hello@goldenchildthestore.com.au, and we will look into it for you.
Gifting
Do you gift wrap?
OMG YES! We are so in love with our specialty packaging, and know you will be too! Each of our orders comes wrapped with love and features bespoke branded gift wrapping. For larger orders with multiple products, we also offer a gift boxing service, to make the gifting experience easy (and means you can send it directly to the recipient.
All of our packaging is eco-friendly, meaning you can enjoy your unboxing experience without all the nasty plastic and coated products. There are even items that you can reuse, like our tissue paper, calico bags, and 100% organic cotton product slips.
*The only products we currently can’t gift wrap are baby nests – this is purely due to their size. BUT they do come in a branded box and internal storage bag.
Is gift wrapping free?
Of course, we’ve got you!
Can I add a card as well?
Yes, we sure do! Add your message in the comment section and we will include your sweet message in one of our signature cards.
How do I send my parcel directly to the person receiving the gift?
That’s easy! Simply add the nominated delivery address in the delivery field at checkout.
Payment & Returns
Do you accept returns?
No problems, we understand sometimes things don’t work out.
Conditions of returns:
✦ Returned items must be returned within 30 days item being shipped.
✦ Items must be unused, with all original tags/labels attached, and products in the original packaging.
✦ Returns require an email to be sent to hello@goldenchildthestore.com.au notifying us of the return and the reason for returning.
✦ All Returns shipping costs are to be paid by the customer (excl. any damaged items or packing mistakes made by us). We would recommend that all returns are shipped with tracking, as all returned parcels remain the responsibility of the purchaser until received by Golden Child.
What happens once you receive my return?
You will receive a notification if the return has been accepted and a refund notification confirming the refundable amount has been processed via the card used for payment. Payment will usually take 3-5 days to show up in your account, Please note, we do not refund the shipping, just the original payment of the items ordered.
What forms of payment do you accept?
We accept debit and credit cards as well as Apple Pay, and Afterpay.
Have a question?
Have a question? We’re here for you! Drop us a line and we will respond within 48 hours.
